Success Services

All Mobify customers can be confident knowing they have a team of
professionals and consultation services to back their decoupled storefront.

A dedicated success team

As a Mobify customer, you’ll get a designated team committed to your success. This includes:

  • Customer Success Manager: As your strategic advisor, advocate within Mobify, and main point of contact, your CSM will work with you to understand your revenue and engagement goals and identify specific KPIs to track progress against.
  • Technical Architect: As your technical advocate and source of best practice recommendations, your TA will provide support in the technical implementation and evolution of your Mobify storefront.

Comprehensive onboarding services

A designated onboarding team made up of project managers, engineers, and QA will guide you through the launch process, which includes:

  • 1:1 communication and support throughout the entire build
  • Architecture and delivery consultations with your Technical Architect
  • A quality assurance checklist of requirements and best practices
  • Health checks at each build and success milestone
  • Performance audits on both the front-end and backend prior to launch

Ongoing success consultation services

Mobify customers also get ongoing consultation services to maximize the ROI of your storefront. Services include:

  • Monthly pulse checks with your CSM and TA to stay on top of your evolving priorities and landscape
  • Solution architecture reviews that track digital objectives and architecture recommendations
  • Annual business reviews that go over KPIs and recommended areas for optimization
  • Annual performance reviews that audit front-end and backend performance and recommend areas for improvement
  • Annual roadmap workshops with the Mobify product team to align and share feedback

Book a quick call to learn more about Mobify’s storefront
for headless commerce.

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