Vik Kambli

By empowering consumers, the mobile and digital revolution has transformed the customer funnel for brands and retailers. Shoppers are using their mobile...

Whether it’s 1-click ordering, or a next-level in-store experience, technology giants like Amazon, Apple, and Facebook are continuously raising the bar for a...

The bar has been set. And it’s higher than most realize. Customers expect service like they’ve had in the past: the butcher...